How does Vonrel work?
You create a campaign with the questions you want answered and import your candidates. Our AI voice agent calls each one, has a natural conversation, and pulls the answers into your dashboard as structured data, alongside the full recording and transcript.
Are the AI calls perfect?
No, and we're upfront about that. The AI occasionally mishears an answer or phrases something awkwardly, like any phone call. That's why every call comes with a recording and transcript so you can verify anything important before acting on it.
What counts as a call?
A call is counted when we dial, whether or not the candidate picks up. Retries within a cadence each count as a call. This is how we keep pricing simple and predictable.
Do I need my own phone number?
No. We provision a dedicated Australian phone number for your workspace. During early access this is done personally by our team due to Australian telco compliance, usually within 1-2 business days of subscribing.
Is this compliant with Australian calling rules?
We only dial within Australian legal calling hours (in each contact's local timezone), honour do-not-call requests, and never call on public holidays. Compliance is built into the dialer, not left up to you.
Can I cancel my subscription?
Yes, anytime from your billing page. You keep access until the end of the billing period you've paid for. Payments aren't refunded once you've used calls in that period, but if you haven't made a single call, contact us and we'll sort out a refund.
Can I upgrade or downgrade my plan?
Yes, anytime from your billing page via the billing portal. Your new limits apply from the change, and Stripe prorates the difference automatically.
Where can I find my invoices?
On your billing page, open the Billing Portal. All your invoices and receipts live there and can be downloaded as PDFs.
What payment methods do you accept?
Payments are handled securely by Stripe. We accept all major credit and debit cards, including Visa, Mastercard and American Express.