Cadence
Control how many times Violet will attempt to call a contact before giving up.
Cadence is the maximum number of call attempts Violet will make to reach each contact in your campaign.
How it works
| Setting | What happens |
|---|---|
| 1 | Violet calls once. If there's no answer or it goes to voicemail, she stops. |
| 2 | Violet calls once, then makes one retry if the first attempt was unanswered or went to voicemail. |
| 3 | Violet calls once, then retries up to two more times under the same conditions. |
Retries only happen when a call was not answered or went to voicemail. If a candidate picks up and the conversation completes - even if they decline to continue - that contact is marked as done and Violet will not call again.
Retry timing
Retries are spaced out with a back-off delay so you're not calling the same person repeatedly in a short window. The exact timing depends on your campaign's calling hours settings.
Which setting should I use?
- 1 is fine for warm leads or inbound enquiries where a single call is enough.
- 2 is a good default for most outbound campaigns - it catches people who were simply busy the first time.
- 3 is worth using for hard-to-reach talent pools where persistence matters and the role is time-sensitive.
Keep in mind that higher cadences use more call credits and extend the time before a campaign clears its contact list.